Frequently asked questions.

DO YOU SHIP INTERNATIONALLY?  At this stage no we do not ship internationally.  We are currently seraching for cost effective ways to ship overseas.


CAN I ONLY PURCHASE PRODUCTS THROUGH THE WEBSITE?  We currently have two stockists Wild Wood Mini Golf in Whitianga and Glow Beauty in Ashurst.


HOW MUCH IS SHIPPING?  We have a flat rate of $7 for orders under $40, orders over $40 recieve free shipping.


HOW LONG BEFORE I CAN RECEIVE MY ORDER?  We try to ship your orders on next business day after your order is placed.  Most orders reach their destination the following day, rural deliveries take an extra day to arrive. 


WHAT CARRIER DO YOU USE?  We use Parcelwings, who contract their work to Courierpost.  Please visit www.parcelwings.co.nz to track your parcels.


WHERE ARE YOUR PRODUCTS MANUFACTURED?  All Skin Essentials products are made by Kelly in Rotorua, NZ.


ARE YOUR PRODUCTS NATURAL?  When possible, we choose naturally derived ingredients over synthetics in all formulations.


ARE YOUR PRODUCTS VEGAN?  Most of our products are vegan, the only one which isn't is our Acne Clearing Balm which contains Bees Wax.


DO YOU TEST PRODUCTS ON ANIMALS?  Skin Essentials do not test products on animals.  All of our products are cruelty free.


ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?  All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.


WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.


DO YOU OFFER PRODUCT REFILLS?   From day one, our business has incorporated eco-friendly packaging.  Due to the strict hygiene regulations we are unable to refill your products, we do encourage you to place the glass containers in your recycling and the courier bags in the compost.